Customer Service

Ordering

• Is Ordering online secure?
• How do I place an order?
• Finding what your looking for.
• Order cancelation policy.
• Methods of payment accepted.

Sales Tax

• How is sales tax calculated?

Shipping

• Shipping Methods
• Tracking Information
• UPS & LTD
• How will I know if everything shipped?
• Do you ship from manufacturer?
• International Shipping
• Shipping Prices

Delivery

• Will I be notified by the delivery company when my order will be delivered?
• Will you help me set up my furniture / equipment?
• When my order is delivered, what steps should I take to ensure everything was received.
• What if one of my items delivered comes in damaged?

Returns

All returns or exchanges of product purchased at a CosmoProf store must be returned to a store within 60 days unopened and unused, proof of purchase/receipt required. In addition, all returns of product purchased through a sales consultant or online must be returned through your Sales Consultant or Customer Care within 60 days unopened/unused, proof of purchase required.

Warranty

• What is the warranty on equipment?

Parts

• Where do I go for parts?

Do you sell or distribute any of my information; email, phone number, etc?

• What is the Privacy Policy?
• What are the Terms of Use?