Customer Service
Top Questions
- Questions about an EXISTING WEB ORDER
- Call 855-773-1555, Option 2. Monday-Friday 8am-5pm
- Email Us! (click here)
- Requesting Sales/Salon Design Assistance. (click here)
- Can I back order a product?
- Do you offer International Shipping?
- What Shipping Methods are available?
- What are normal Shipping Times?
- Question regarding CANADIAN ordering: 888-241-3330 (x2237)
Shopping Help
Ordering
- Is Ordering online secure?
- How do I place an order?
- Finding what your looking for.
- Order cancelation policy.
- Methods of payment accepted.
Sales Tax
Shipping
Delivery
Returns
All returns or exchanges of product purchased at a CosmoProf store must be returned to a store within 60 days unopened and unused, proof of purchase/receipt required. In addition, all returns of product purchased through a sales consultant or online must be returned through your Sales Consultant or Customer Care within 60 days unopened/unused, proof of purchase required.